Returns & Refunds Policy

This policy is designed to ensure that you are clearly aware of our Returns & Refunds Policy and procedures. By ordering from this store you accept the policies contained herein.

If you are unsatisfied with your purchase, as long as you contact us within 30 days from the receipt of the item, we will process your return/exchange request. Any request after 30 days will not be honored. Please make sure to contact us by email [email protected] at first.

Return & Exchange Conditions

  • Items returned without authorization will not be accepted.
  • Items must be returned within 30 days after you receive them.
  • All items must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • When returning or exchanging items, customers must use a shipping method providing tracking information.

General Return Process

  • Initiate a return: Please email us at [email protected] with photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days.
  • Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.
  • All return shipments must be sent to:1942 Broadway St. STE 314C, Boulder, CO 80302, United States
  • Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.

Return Charge

  • Our Responsibility: If the return is due to an error on our part (e.g., you received an incorrect or defective product), we will cover the full cost of return shipping and provide a full refund.
  • Your Responsibility: If the return is due to a personal reason (e.g., you no longer want the item or ordered the wrong product), the customer is responsible for the return shipping costs.
  • No Restocking Fees: We do not charge any restocking fees on returns.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within7 days.
  • If you haven’t received the refund within 7 days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].


Order Cancellations

  • We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
  • Orders can’t be canceled once the parcel is shipped out.

Contact Information

For any questions regarding our Returns & Refunds Policy, please do not hesitate to reach out.

Business Address: 1942 Broadway St. STE 314C, Boulder, CO 80302, United States

Company Name: Sharktreadz LLC

Email: [email protected]